Waiting 3 weeks for my phone

<p>Was approved or a contract on 27/05/2016, 3 weeks (13 working days) later and I have still not received my phone - they tell me at Ermelo branch that because I want to keep my number and do a sim swop they have to order the phone from head office and not the wearhouse they usually order from when you apply for a new number.</p> <p>The phone I ordered is a Samsung S6 Edge, I have no idea why this is taking so long? Firstly when I app**** they said at the Ermelo brach it will take 5 days maximum.</p> <p>No one can help me or tell me when the pphone will come, it's always the same excuse that I mentioned above when I enquire about this.</p>