WAITING 3 MORE THAN MONTHS FOR INSURANCE REPAIR ON INDESTRUCTIBLE CAT PHONE

<p><br />Charmaine Pelser ********** /> <br />Re: Fwd: URGENT - Repairs to CAT cellphone - ********** 578 [# ********** 5]<br />3 messages<br /> <br />Insurance Queries ********** />Fri, Jul 8, 2016 at 5:00 PM<br />Reply-To: ********** />To: ********** />Dear valued MTN Customer</p> <p>Thank you for your email.</p> <p>This email serves to confirm that your query has been received and will be attended to as soon as possible</p> <p>Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience - <strong>20 DAYS LATTER STILL NO CORRESPONDENCE AT ALL</strong></p> <p>Your reference number is ( ********** 5) and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the mail as it enables us to track your query<br />Please do not send the same query more than once and kindly use this email with the above reference number to follow-up on your query</p> <p>“Kind Regards</p> <p>MTN Insurance”<br />“MTN PTY (Ltd) is an Authorized Financial Service Provider underwritten by Guardrisk Insurance, FSP License Number: 44774”</p> <p> </p> <p><br />----- Charmaine Pelser Wrote -----<br />Please could someone assist urgently.</p> <p> </p> <p><br />---------- Forwarded message ----------<br />From: Charmaine Pelser ********** />Date: Fri, Jul 8, 2016 at 3:48 PM<br />Subject: URGENT - Repairs to CAT cellphone - ********** 578<br />To: ********** <p><br />Hi</p> <p><br />My CAT phone was collected by your courier service for repairs over a month ago. I was then asked to pay the excess which I did and have still not received my phone.</p> <p><br />Please could someone assist urgently as I have been trying for days to get through to your customer service centre with absolutely no luck, I hold on for about 20 minutes before finally giving up in disgust.</p> <p><br />Many thanks</p> <p><br />Charmaine Pelser (Pretorius)</p> <p><br /> <br />Charmaine Pelser ********** />Wed, Jul 27, 2016 at 1:06 PM<br />Draft</p> <p><br />Kind regardsCharmaine Pelser</p> <p>---------- Forwarded message ----------<br /><br />From: Insurance Queries ********** />Date: Fri, Jul 8, 2016 at 5:00 PM<br />Subject: Re: Fwd: URGENT - Repairs to CAT cellphone - ********** 578 [# ********** 5]<br />To: ********** text hidden]</p> <p><br /> <br />Charmaine Pelser ********** />Wed, Jul 27, 2016 at 1:20 PM<br />To: ********** />Hi</p> <p><br />Please see below, which I will now be posting on 'Hello Peter', after waiting 20 days for a reply and not being able to get any joy telephonically (being passed from one line to another without any replies and sometimes waiting for 10 minutes which is totally ridiculous) :</p> <p><br />Copy of payment :</p> <p><br /> </p> <p> </p> <p>Copy of previous correspondence :</p> <p><br /> <br />From: Insurance ********** co.za><br /> Date: Fri, Jul 8, 2016 at 5:00 PM<br /> Subject: Re: Fwd: URGENT - Repairs to CAT cellphone - ********** 578 [# ********** 5]<br /> To: ********** <p> Dear valued MTN Customer<br /> <br /> Thank you for your email.</p> <p> This email serves to confirm that your query has been received and will be attended to as soon as possible</p> <p> Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience</p> <p> Your reference number is ( ********** 5) and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the mail as it enables us to track your query</p> <p> Please do not send the same query more than once and kindly use this email with the above reference number to follow-up on your query</p> <p> “Kind Regards</p> <p> MTN Insurance”<br /> “MTN PTY (Ltd) is an Authorized Financial Service Provider underwritten by Guardrisk Insurance, FSP License Number: 44774”</p> <p><br /> ----- Charmaine Pelser Wrote -----<br /> Please could someone assist urgently.</p> <p><br /> ***x ********** ********** ********** 0000 000***x</p> <p> </p> <p> ---------- Forwarded message ----------</p> <p> From: Charmaine ********** ><br /> Date: Fri, Jul 8, 2016 at 3:48 PM<br /> Subject: URGENT - Repairs to CAT cellphone - ********** 578<br /> ********** <p> Hi</p> <p><br /> My CAT phone was collected by your courier service for repairs over a month ago. I was then asked to pay the excess which I did and have still not received my phone.<br /> <br /> Please could someone assist urgently as I have been trying for days to get through to your customer service centre with absolutely no luck, I hold on for about 20 minutes before finally giving up in disgust.</p> <p><br /> Many thanks</p> <p><br /> Charmaine Pelser (Pretorius)<br /> ***x ********** ********** ********** 0000 000***x</p> <p><br />Kind regardsCharmaine Pelser</p>