Waiting 20 days and still NO RESPONSE from MTN

I have sent in my insurance claim form to MTN on the 8th July 2015. It is now 29 July 215 AND I STILL HAVEN'T HEARD ANYTHING BACK FROM ANYBODY! No email, no SMS, no phone call. The MTN stores say they can't deal with it, only the INSURANCE CLAIMS DEPARTMENT on ***. I have been phoning this number for the last 18 days at various times, but NOBODY EVER ANSWERS! All that happens is I hold on and go through all the prompts for 5 minutes, then it says they are busy or have \technical difficulties""; because I am waiting for my claim to be approved.<br> But PROMPTLY EVERY END OF THE MONTH I get an email and SMS saying my account needs to be paid - that department works amazingly!! I am taking this to the court at the end of the month. And I will win;have been dealing with these things a long time. <br> <br> MTN : PHONE OR EMAIL ME BACK ASAP!!! """