Waiting 2 weeks for feedback on a new contract

<p>on 13/01/2017 i took out a new contract at MTN on their lovely special of 50GB and 10 000 mtn to mtn minutes - till date i have not gotten feedback, no one has contacted me to let me know whether it has been approved or not. ive gone to the MTN store at musgrave twice only to wait one hour and then to be told your application is still been captured ! i called the contract call centre only for them to tell me i need to query this with the store ! so who do i go to now ?? im an exisiting client and no matter what the query with MTN is you guys just give pathetic service ! </p> <p> </p> <p> </p>