Waiting 2 weeks for feedback

It is now 2 weeks that i am waiting for somebody to call me regarding my Aug/Sept and Sept/Oct bills where i am being over charged R3000 each! This in unacceptable. Please take note that I will give my bank instructions not to allow the debit order to go off my account on the 1st October unless i get a call from somebody explaining. oh, the only thing i received was an email from 808 with a spreadsheet of websites that i visited. the only problem, it shows that i visited 28 000 sites for the month, which roughly works out to 793 PER DAY!!! HOW IS THAT EVEN POSSIBLE??? Please, i need for this to be sorted out asap.