AU
Anita U
1 reviews | Active since Sept 2017
14 Sept 2017, 14:32
Waiting 2 months for my phone
I was phoned in July for an upgrade, which I accepted. They promised me a new phone with other perks. My bill was adapted according to the new terms and I have always paid my bill on time. Since then, they have not sent my new phone, even though i have been paying for it the last two months. I have phoned MTN and Summer Mobile, and they gave me a tracking number, but still no one can tell me where my device is. I tried to cancel the upgrade , but now they want me to pay a cancellation fee. I have been very loyal towards MTN for many years, but they do not do their part. Please help me, I am tired of struggling and my phone bill has increased a lot from phoning them all the time. C.M. Ungerer
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Replies (2)AU
Anita U's updateReviewer Update
15 Sept 2017, 08:49I just want to know when will you phone me because I was promise several times that somebody will phone me. But up and until know no one has phoned me.
AU
Anita U's update15 Sept 2017, 08:49
Reviewer Update
I just want to know when will you phone me because I was promise several times that somebody will phone me. But up and until know no one has phoned me.
AU
Anita U's updateReviewer Update
18 Sept 2017, 08:44Vincent phone me on Friday and promise me he will phone me back but he did not phone me back. I have receive an sms from MTN this morning telling me that I qualify for an early uprade as my 36 month contract with MTN will be up for renewal on 5/11/2017. I must visit my nearest MTN store. I don't know what is going on here. In the first place my contract was for over 24 months and I have already upgrade according to them on the 5th of July 2017. Can somebody please help me with this.
AU
Anita U's update18 Sept 2017, 08:44
Reviewer Update
Vincent phone me on Friday and promise me he will phone me back but he did not phone me back. I have receive an sms from MTN this morning telling me that I qualify for an early uprade as my 36 month contract with MTN will be up for renewal on 5/11/2017. I must visit my nearest MTN store. I don't know what is going on here. In the first place my contract was for over 24 months and I have already upgrade according to them on the 5th of July 2017. Can somebody please help me with this.