CO
Colette O
1 reviews | Active since Feb 2015
11 Feb 2015, 14:02
Waiting 15weeks for repair on IPhone 5S
Took my IPhone 5S in for repair on the 5th of Nov 2014, MTN said it would take 2 weeks. After 3 weeks I went there and they said it couldn't be repaired I will get a new phone issued on the 5 th of Dec. After that it's been a run around, they are either busy with stocktaking or they don't have any supplies. MTN say it's got nothing to do with them it's Apple's fault(HRVC where the repaires are done) but I feel my contract is with MTN they should help me. I have been paying my contract every month but I don't have a phone! It's been 15 weeks..
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MTN South Africa's replyOfficial
26 Feb 2015, 09:11Hello obie5,
We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now tried locating your booking with the details provided in the post (cell-phone number, account number and also your ID number) however we cannot locate it.
Please can you provide us with the jobcard reference number you should have received on the TFR (Technical Fault Report) or the IMEI number of the device that was booked in for us to check what the progress is with the booking?
You send the required information to *** and we will be able to check the progress.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now tried locating your booking with the details provided in the post (cell-phone number, account number and also your ID number) however we cannot locate it.
Please can you provide us with the jobcard reference number you should have received on the TFR (Technical Fault Report) or the IMEI number of the device that was booked in for us to check what the progress is with the booking?
You send the required information to *** and we will be able to check the progress.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Feb 2015, 09:11
Official
Hello obie5,
We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now tried locating your booking with the details provided in the post (cell-phone number, account number and also your ID number) however we cannot locate it.
Please can you provide us with the jobcard reference number you should have received on the TFR (Technical Fault Report) or the IMEI number of the device that was booked in for us to check what the progress is with the booking?
You send the required information to *** and we will be able to check the progress.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now tried locating your booking with the details provided in the post (cell-phone number, account number and also your ID number) however we cannot locate it.
Please can you provide us with the jobcard reference number you should have received on the TFR (Technical Fault Report) or the IMEI number of the device that was booked in for us to check what the progress is with the booking?
You send the required information to *** and we will be able to check the progress.
Regards
Tim
MTN Complaints Management Team: REQ:***