JK
Johan K

1 reviews | Active since Oct 2016

02 Nov 2016, 07:54

Waiting!!!!!!!!!!!!

<p>I had a MTN acount about 2 years ago. Its was paid up and closed. I wanted to take out a loan but they said i still owe money to MTN!!!So they never updated my status at the itc department. I phoned them last week and on Monday and told me the legal department will sort it out and conatact me!!!! its strange? When you owe them money they are on your case but reverse it and nothing happens.No response!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2016, 13:37
Official

Good afternoon Johan

Thank you for your post.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please may you provide us with more details in terms of the problem that you are experiencing so we may investigate your query. May we please have the number in question and or your ID No .


We look forward to improving on our service delivery to you going forward.

Regards
Yahya

REQ:***

Best regards,