CN
Caroline N
1 reviews | Active since Mar 2012
18 Feb 2016, 15:40
Waited 60 minutes and still no one picked up
I called 808 to inquire with regards to my daughters cellphone account and billing. Chose option \0\" to talk to a call center person as it told me that self service was not available.<br> Waited for 32 mins and then called again and waited 61 minutes and still no one in the call center answered my phone. <br> <br> Please contact me immediately to address this issue : "
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Replies (1)
MTN South Africa's replyOfficial
20 Feb 2016, 16:16Hello Caroline Nixon,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply20 Feb 2016, 16:16
Official
Hello Caroline Nixon,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***