wait an hour and don't get helped
I phoned both 173 and 808. 173 I held on for 15 minutes wanting to speak to a consultant, I gave up. 808 I phoned numerous times (of which if the call wasn't all of a sudden dropped), cumulatively I must of held on for 45 minutes. Its ridiculous, I still have not been helped but if the call centre takes that long then it begs the question what are the people that are meant to be answering the phones like. Terrible!! I come from a sales background and if I took that long to answer a call I'd probably loose my job.
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MTN South Africa's replyOfficial
09 Jul 2015, 16:37Hello TristanByronJone,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply09 Jul 2015, 16:37
Official
Hello TristanByronJone,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards,
Lawrence
REQ: ***