WAIT 30MINS TO GET CUT OFF
I have an issue with my billing, which has increased dramatically and I do not know why. I call your callcentre, I wait 30 mins to finally have someone answer on the other side. I then get cut off??? I cannot waste my time waiting to talk to you! Could someone please have a look at my last 6 invoices and advise why there is an increase in my billing over the last 6 months?
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MTN South Africa's replyOfficial
06 Jul 2015, 20:16Hello JasonGoddard,
Thank you for your post on the Hello Peter website. Apologies for the inconveniences caused.
Our out of bundle data prices have increased considerably from 29c to 99c
We can look at a package change, or an additional data bundle to alleviate the strain of the increase.
Our teams will be happy to assist you as best as we can. Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery going forward.
Kind regards,
Somayya
MTN SA
Thank you for your post on the Hello Peter website. Apologies for the inconveniences caused.
Our out of bundle data prices have increased considerably from 29c to 99c
We can look at a package change, or an additional data bundle to alleviate the strain of the increase.
Our teams will be happy to assist you as best as we can. Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery going forward.
Kind regards,
Somayya
MTN SA
Best regards,
MTN South Africa's reply06 Jul 2015, 20:16
Official
Hello JasonGoddard,
Thank you for your post on the Hello Peter website. Apologies for the inconveniences caused.
Our out of bundle data prices have increased considerably from 29c to 99c
We can look at a package change, or an additional data bundle to alleviate the strain of the increase.
Our teams will be happy to assist you as best as we can. Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery going forward.
Kind regards,
Somayya
MTN SA
Thank you for your post on the Hello Peter website. Apologies for the inconveniences caused.
Our out of bundle data prices have increased considerably from 29c to 99c
We can look at a package change, or an additional data bundle to alleviate the strain of the increase.
Our teams will be happy to assist you as best as we can. Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery going forward.
Kind regards,
Somayya
MTN SA
Best regards,