Waisting consumers time

After trying to get through to an MTN call centre over 20 times (calling from the number I need cancelled) and not succeeding due to either no network coverage, not been given an option to be put through to a consultant or my phone simply saying 'line busy', I had eventually decided to call from my business number. <br> This time around I was given an option to type in the number my query relates to. Problem is, after typing my number correctly and pressing the '#' key (several times), the automated voice simply says 'the number you have entered is incorrect'. I opted to hold until given an option to speak to a consultant. <br> Once getting through to a consultant and explaining that the number my query relates to is not the number I am calling from, I was put through to the 'regular consumer department'. The consultant was just about to explain exactly what info had to be included in my email, when the line cut off again. Needless to say I was not going through 'department transfers' and 'holding for an operator' nonsense again. <br> So I typed up my email and got 'undelivered' mails in reply. Found the correct address on HelloPeter. Hoping I was on time to cancel my cellphone contract.