NM
Nomthandazo M

1 reviews | Active since Oct 2016

14 Oct 2016, 10:10

VVM stalking me for MTN ********** account

<p>Few months ago I received a call from VVM debt collectors saying I owe over R15k for an MTN contract that I took in Jan 2016. I dont have any contract with MTN in my knowlegde so I went to the MTN office in Northgate to complain. I was told this is possibly a ********** account and i need to submit an affidvit and ID copy as proof that I dont know anything about this account which I did and I received a REF no for this. I was told MTN would contact VVM and tell them to stop stalking me but to date I still receive emails and SMSes at 2am at night from VVM threating to blacklist me if i dont pay. I went to MTN again to check what's wrong and how the investigation what going because there was update. I was told the case is officially closed following their investigation, it was confirmed that indeed this was a ********** account but they dont know why VVM is still stalking me. My concern over and above being stalked for something I dont know is the impact of this to my credit record. I have been up and down with and now I am sick and tired of it!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Oct 2016, 18:58
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the legal department for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***