BN
Busiswa N
1 reviews | Active since Jun 2013
07 Nov 2016, 11:41
VVM Attorneys
<p>I took a contract with MTN in december 2014 and I lost my job in March 2015 and was therefor unable to pay my contract and as a result MTN handed my account to VVM Attorneys. Now in June 2016 I got a job and made arrangements with VVM to make payment so as to bring my account up to date. In August 2016 I paid a reconnection fee and was told the acount will be handed back to MTN. I then went to MTN to update banking details so as to avoid a situation where monthly payments are not made again, at MTN (Sandton branch) I was told that the matter is still with VVM and I was given an email address for Anette of VVM. I contacted her and she said they handed the account back to MTN in September 2016 already. So now I am stuck in a place where I can't make payments because t MTN is saying the account is still with the lawyers and the Lawyers are saying the account is with MTN. Now I am back to having an account that has not been paid in 2 months because neither MTN nor VVM are willing to help. This is affecting my credit record in a really bad way. May you please assit and now I next thing your lawyers are going to start demanding money for arreas and fees for soemthing that was not my fault this time. </p>
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MTN South Africa's replyOfficial
07 Nov 2016, 23:58Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2016, 23:58
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
BN
Busiswa N's updateReviewer Update
16 Mar 2017, 11:52Hi. Thank you for the response I did recieve communication from your department regarding settlement amount. May I please request that you update / close the accound from itc as well please. I did pay the settlement amount.
BN
Busiswa N's update16 Mar 2017, 11:52
Reviewer Update
Hi. Thank you for the response I did recieve communication from your department regarding settlement amount. May I please request that you update / close the accound from itc as well please. I did pay the settlement amount.