1 reviews | Active since Jan 2016
VVM Attorney's harassing my brother with a lawsuit for a contract that he never took out with MTN
<p>Last year my brother noticed that his banking account was being deducted by MTN for a contract that he never took out with them, after contacting MTN and his bank to reverse the transactions, MTN informed him to go obtain an affidavit and send it through to their accounts department which he had done so in Nov and received an email from MTN stating that all was in order. Since then VVM attorney's have been harassing him to pay R 18 000 for the contract which he didn't take out. Today, again, three text messages was sent to my brother, my mother and another person demanding payment or legal action will follow. So my brother contacted the attorney's and spoke to Ishmael, who sounds foreign, and my brother explained what transpired in November and Ishmael said that my brother needs to send a copy of his signature, his ID and the supposed "contract". This is unacceptable as who knows what they can do with his signature and his ID. My brother asked Ishmael as to where can he obtain a copy of this supposed "contract" as he does not have this "contract" that Ishmael is referring to. Due to MTN and VVM, my brother is now listed on ITC and is having his credit rating affected by their wrongful actions. MTN needs to change their lawyers as this is not the first time this has happended to unexpected individuals. My brother has never used MTN since cell phones came out in South Africa, he has always been with Cell C.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
