aB
annalie B
1 reviews | Active since Jul 2018
27 Jul 2018, 11:12
VRJUICE is imposing an unwanted service on me every week now
I am sick and tired of MTN marketing division. I am a pensioner and only use pay as you go. I have never agreed to a play service called vrjuice yet every week I am now automatically subscribed to vrjuice at R5 per day ! I have gone through the procedure to unsubscribe 3 times already but they continue to ***** my money by imposing this service on me. When I phone to cancel I've been told they will stop it but I must not top up for 24 hours : it's ridiculous that I am inconvenienced in this way due to their system. How do I get them to stop *****ing my money like this for once and for all ?
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annalie B's updateReviewer Update
27 Jul 2018, 15:20Please note that I have I have dialled *136#. There is no Play option. I can select 1. Xtra time, 2. Eazi recharge; 3. Loyalty; 00. Exit. therefore I'm afraid that your advice is of no use. When I go to MTNPLAY.co.za on my device, I am using data which I then have to pay for so once again you're robbing me. I have previously deactivated this subscription 3 times but every week it reappears. That is the problem. Some days I don't even look at my cellphone and the next day I have been zapped again. It is not acceptable and I don't believe it is legal either.
aB
annalie B's update27 Jul 2018, 15:20
Reviewer Update
Please note that I have I have dialled *136#. There is no Play option. I can select 1. Xtra time, 2. Eazi recharge; 3. Loyalty; 00. Exit. therefore I'm afraid that your advice is of no use. When I go to MTNPLAY.co.za on my device, I am using data which I then have to pay for so once again you're robbing me. I have previously deactivated this subscription 3 times but every week it reappears. That is the problem. Some days I don't even look at my cellphone and the next day I have been zapped again. It is not acceptable and I don't believe it is legal either.