VOUCHER THEFT - PATHETIC SERVICE !

Prepaid recharge refers:

PIN ***877 520 SERIAL# SA6 PTY HN JL FL AMOUNT 150.00 Loaded 2023.03.16 at 11:53 STATUS: USED Reference SMC-***0

THIS MONEY WAS NOT ALLOCATED TO MY PREPAID ACCOUNT.

Service consultant is unable to give me a statement reflecting my prepaid account ?!

You tell me the voucher was loaded, yet you are unable to SHOW ME IN BLACK AND WHITE where the money was allocated to my prepaid account ?!

This is utter BS. Your customer care is ***********.

My balance was 170.42 before I loaded 2 vouchers:

Voucher Pin 1: ***79 0135 value 10.00 (ten zar) New balance 180.42

Voucher Pin 2: ***877 520 value 150.00 (one hundred and fifty zar) New balance (unchanged) 180.42

I DEMAND A REFUND, THIS IS THEFT.

I have FAILED TO RESOLVE this NONSENSE since I loaded the voucher on 2023.03.16 and my patience has run out!