NS
Nicolas S
1 reviews | Active since Dec 2014
22 May 2015, 15:05
Voucher error
Hi,<br> <br> I recharge with R10 airtime voucher but instead of airtime I received 20MB once off data. Could you please rectify it. Voucher Number: SA0ZHC2KYFV0.<br> <br> Regards,<br> <br> <br> Nicolas<br>
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 11:26Hello saanic,
Thank you for bringing this matter to our attention.
We are sorry that you are disappointed with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the Airtime loaded was actually a Data bundle that was bought from Shoprite. Should wish to resolve your query kindly refer to store that you have purchased the bundle from.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We are sorry that you are disappointed with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the Airtime loaded was actually a Data bundle that was bought from Shoprite. Should wish to resolve your query kindly refer to store that you have purchased the bundle from.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply27 May 2015, 11:26
Official
Hello saanic,
Thank you for bringing this matter to our attention.
We are sorry that you are disappointed with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the Airtime loaded was actually a Data bundle that was bought from Shoprite. Should wish to resolve your query kindly refer to store that you have purchased the bundle from.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We are sorry that you are disappointed with our service and would like to assure you that we do strive to provide the best service at all times.
According to records, the Airtime loaded was actually a Data bundle that was bought from Shoprite. Should wish to resolve your query kindly refer to store that you have purchased the bundle from.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,