1 reviews | Active since Oct 2013
Voorafbetaalde foontyd
Ek en my vrou het elkeen n MTN voorafbetaalde foon. Daar was ongeveer R60.00 to R70.00 rand op my vrou se rekening beskikbaar. Toe sy dit egter wou gebruik was daar niks. Ek het sonder sukses probeer s***el , en toe na Mimosamaal kantoor in Bloefontein gegaan. Daar is ek meegedeel dat dit n nuwe reeling is dat lugtyd wat nie binne 2 maande gebruik is nie verval. MTN stuur geduurig sms e om geld te wen ens. Maar hulle kan nie n sms stuur om van nuwe veranderings in kennis te stel nie. Toe ek lugtyd gekoop en etaal ht, het ek mos n ****rak met MTN gesluit vir n sekere hoeveelheid lugtyd.. Nou verander hulle dit eensydig. Ek beskou dit as diefstal van my geld. Kan u asb ondersoek<br> Groete Siegfried Kapp
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your number from the 1st of June up until the 7th of July 2015 and we see that the most airtime that was available was R29.00 (non-expiry) and then loyalty airtime for small different amounts that allow you to make calls to only MTN numbers.
We've now taken a decision to credit you with R30.00 airtime into your non-expiry wallets.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your number from the 1st of June up until the 7th of July 2015 and we see that the most airtime that was available was R29.00 (non-expiry) and then loyalty airtime for small different amounts that allow you to make calls to only MTN numbers.
We've now taken a decision to credit you with R30.00 airtime into your non-expiry wallets.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,