Vomit tastes better than MTN service

I took out iPhone4Life on contract last year January. Darren Govender from MTN SP Bonaero Park was struggling to attached iPhone4Life to my package in your system. After 2 weeks, he told me to come in and fetch my phone as head office and the regional manager was assisting him in the system over this time.

January 2018 marks one year and I need a new iPhone. To my surprise, I do not have iPhone4Life attached to my contact. Danny Botha was dealing with my query. I call head office now and apparently he is no longer in that department and transferred internally. He hasnt even bothered telling me that someone else will take over to resolve my query? Here I thought that he was in a coma!!!!

I need this resolved by tomorrow as I will be walking into an iPhone store on Saturday for my upgrade. Saturday being 24 February 2018.

Call me if there are any excuses. This is beyond pathetic. I have had better service at government institutions.

Thanks