AS
Angela S
1 reviews | Active since May 2015
06 May 2015, 11:43
Voicemail service does not work.
I ported my number to MTN a year ago. Since moving across I have logged endless tickets with their call centre and in their Somerset Mall branch.<br> <br> To date:<br> - I still do not receive sms's to say that someone has left me a Voicemail.<br> - My Mailbox is AGAIN broken, and I cannot access my voicemails.<br> <br> I have been corresponding with the branch manager for the last 2 weeks and the issue is still not resolved. His lack of communication is shocking.<br> <br> I have requested the service to be cancelled and to be compensated for the the fees that I have already paid over the last year, but these requests are ignored.
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MTN South Africa's replyOfficial
15 May 2015, 15:57Hello Bite_me,
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have managed to activate your voicemail and confirmed with you telephonically that the service is working. The matter of the SMS notifications has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. ref SMC/***
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have managed to activate your voicemail and confirmed with you telephonically that the service is working. The matter of the SMS notifications has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. ref SMC/***
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 15:57
Official
Hello Bite_me,
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have managed to activate your voicemail and confirmed with you telephonically that the service is working. The matter of the SMS notifications has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. ref SMC/***
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We have managed to activate your voicemail and confirmed with you telephonically that the service is working. The matter of the SMS notifications has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. ref SMC/***
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,