LW
Lizette W
1 reviews | Active since Jul 2009
16 Jul 2015, 15:45
Voicemail notification not working
My sms voicemail notification stopped working months ago. I keep on calling 808 to report this problem. Every time they reset my profile, tell me to call 120 to reset my password and then dial 100 to access. I have done this about 10 times now and still my sms voice-mail notification is still not working. Today's reference number is ***. Please go listen to the call. I asked the lady two times if I should all 120 and she said no 121. Clearly the wrong number. Please could this be sorted once and for all. I keep missing important messages and this has caused me to get into trouble with numerous people. Please help me.
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 10:19Hello Lizette07,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that your query has been escalated to relevent department:
REQ:***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that your query has been escalated to relevent department:
REQ:***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
Best regards,
MTN South Africa's reply03 Aug 2015, 10:19
Official
Hello Lizette07,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that your query has been escalated to relevent department:
REQ:***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly be advised that your query has been escalated to relevent department:
REQ:***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Zelephi
Best regards,