Voicemail not working Still !!
I have complained a couple of times with MTN and Hellopeter and my voicemail is still not working. I phoned the call centre today and was put on hold for almost 20 minutes when they were most probably talking to someone else and then I got cut off with no response.<br> <br> I do not know what to say anymore. MTN surely does not care. So I am not sure if I should expect help anymore and this after I've been with them for 16 years. I do not want to anymore. The way I see it is MTN cannot provide a service to me. So I would like to cancel the contract, I will off course pay off the cost of the phone. I will then go and try another provider. <br> <br> Also please keep in mind if you try and phone me and I do not answer I cannot listen to my voicemail ... So if you cannot get a hold of me please email or SMS me ...<br> <br> Please let me know what the cancelling steps will be. And do not think of penalising me, it is you who cannot provide the service to me.<br> <br> I am waiting ...
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, we have escalated the voicemail problem to our back end technicians to investigate once we have received feedback we will be in contact with you.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, we have escalated the voicemail problem to our back end technicians to investigate once we have received feedback we will be in contact with you.
Kind Regards,
Alice van der Merwe
***
