1 reviews | Active since Jan 2014
VOICEMAIL LITE MUST FALL!
<p>Good afternoon,</p> <p> </p> <p>Please advise on what steps I need to take to revert back to normal voicmail. I am not sure when exactly it was that my voicemail service got cancelled and I as swithed to VM Lite, but it was done without prior notice and without my consent. The VM lite service is inconvenient because you still arent able to identify who called you and if it's a call you really need to return. All you get is a notification with a phone number, which is very ***ue. I hope you are able to assist in this matter.</p> <p> </p> <p> </p> <p>Kind regards</p> <p> </p> <p>Rolette</p>
Good day Rolette
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised to change your voicemail service you can call 141 and select option 9 there after listen to the prompts and select the appropriate options that you require. Do note that if your voicemail service is not used in a 30 day period it would default to voicemail lite.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good day Rolette
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised to change your voicemail service you can call 141 and select option 9 there after listen to the prompts and select the appropriate options that you require. Do note that if your voicemail service is not used in a 30 day period it would default to voicemail lite.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,