CN
Corlia N
1 reviews | Active since May 2015
28 Jul 2015, 08:51
VOICE MESSAGE PROBLEMS ON NEW PHONE
I have been at MTN stores a number of times now since I received my new Samsung S4 Note to have the voice message activated. I have been unable to record or transfer the voice message facility. Numerous calls have been logged by the in-store assistants to the MTN call centre, but it has been 6 months now and I still have NO voice message facility. This is harming my business as no one can leave any voice message.<br> <br> Is there anyone that can assist me to get this activated - and PLEASE - it doesn't help to LOG A CALL!!!
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MTN South Africa's replyOfficial
11 Aug 2015, 11:38Hello Coachcorlia,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that your voice-mail services is now activated and you should be able to receive and leave voice messages.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that your voice-mail services is now activated and you should be able to receive and leave voice messages.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 11:38
Official
Hello Coachcorlia,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that your voice-mail services is now activated and you should be able to receive and leave voice messages.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that your voice-mail services is now activated and you should be able to receive and leave voice messages.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,