Voice Mail - Cannot dial in

Hi,<br> <br> Since I renewed my contract my voicemail dial in does not work. If I phone 100 from my phone it redirects me to the emergency line. I have phoned the call centre before and was told to dial ##002# from my phone. I did that, still the same. I then tried to contact the call centre couple of times and every time I get through it is the wrong person or I get disconnected.<br> <br> So first of all, I would like this corrected and then also credited for the time my services were not active.<br> <br> Thank you.<br> Willie