Voice Data/Unisa

On Friday 08 February 2021, I phoned your call center and I was advised that my minutes were depleted when my sim was changed from Mtn/Unisa Data Usage to Mtn PayAsYouGo . To my surprise I was told that my minutes were depleted when the change was done. I been sending emails to day I have not received feedback about my issue. I got the following reference number *** and ***. On the 15th and 22nd January 2021, I received the following sms from Mtn “Y’ello! This Unisa MTN number will be moving to MTN PayAsYouGo” soon. You will get 48hrs before migration. Please USE ALL YOUR DATA BEFORE MIGRATION as bundles do not carry over” This message does not say anything about VOICE but DATA only.

For the following reasons I need my minutes to be reimbursed back on the following reasons:

• My PayAsYouGo number was used for Unisa Data Offer instead of the number that I have provided to your when I registered for Unisa Data. You should have records on your side to prove that. • I should not suffer for an *********** agent that uploaded the data on the wrong sim card • Your sms notification was about notifying to use all the DATA before migration, there was nothing about the Voice minutes or airtime • I spent R450.00 which is a lot of money that I should have used it after migration if this was properly communicated • I feel this is a **************** and I will not live this if it’s not resolved

Can someone please look into this matter and get it resolved my call me or responding to my emails.