FK
Francois K
1 reviews | Active since Jul 2015
27 Jul 2015, 14:50
Voice adds from MTN
Okay so first MTN raises there contract fees and now they start advertising on their network with voices adds prior to phoning someone... I tried to phone their 808 costumer care but they just pick up and drop the call.. I'm done going over to Cell-C to see if it's better there!!<br> <br> So in truth this isn't a compliant more a feedback because by the end of this month I'm out of here..
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 09:34Hello Fran01,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It's unfortunate that your matters have snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers.
The call centre is now fully functional and you should get through when calling 808.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It's unfortunate that your matters have snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers.
The call centre is now fully functional and you should get through when calling 808.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply05 Aug 2015, 09:34
Official
Hello Fran01,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It's unfortunate that your matters have snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers.
The call centre is now fully functional and you should get through when calling 808.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It's unfortunate that your matters have snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers.
The call centre is now fully functional and you should get through when calling 808.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***