Vodacom can, Why can't MTN?

<p>I need an itemised billing report to assist me to claim for business calls.</p> <p> </p> <p>I was told that it could take up to 72hrs. 72 hrs has come and gone. After 72hrs I followed up, only to be told that they have to send another e-mail to the itemised billing department to find out why I did not receive my reports. Pathetic is it not?</p> <p> </p> <p>Send an e-mail to the exact same department that did not care to action my request in the first place. I requested to speak to a supervisor. The call centre agent was really helpful, and tried to transfer me to the supervisor only to be sent back to me with amessage that he would not speak to me as he could not do anything.</p> <p> </p> <p>Thanks for caring!</p> <p> </p> <p>I have to go through all of this, while all of my colleagues who are with Vodacom (not registered for itemised billing either) have alraedy been re-imbursed.</p> <p> </p> <p>What is worse is that MTN does not care!</p>