1 reviews | Active since Jun 2016

24 Jun 2016, 16:54

Vmlite to voicemail not working

<p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">When I changed from Contract to pay-as-you-go then my voicemail changed to VMLite, which means that you cannot set a message for callers and also callers cannot leave a message for you, MTN just sends me a SMS giving the caller's phone number. I followed the instructions, I then get a SMS saying \congratulations you have successfully set up your voicemail". The message i get is \""Welcome to MTN voicemail lite. You need not leave a message as MTN will send your number to the recipient\"". It does not change to standard voicemail. Please assist."""</span></p>

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Jun 2016, 12:52
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have sent a request to have voice mail setup again on your number. Please try to access it in 24 hours from now.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********

Best regards,