cC
complaints C
1 reviews | Active since Jan 2016
13 Apr 2016, 13:40
Violation of privacy laws and assisting *****
I have had an MTN number for about 16 years. I then changed it to a prepaid as a result of having obtained a different contact.<br> <br> ALL of my personal information including bank balances id numbers and OTP's are sent to this number. This morning i have found out that the number is allocated to someone else and someone else is using the number and thus receiving all of my personal details.<br> <br> How is this legal. I have been calling their contact center for an hour and i get cut off as the *********** staff try and transfer me as they have no clue of what they are doing.<br> <br> The implications of this sort of reckless actions is unthinkable..<br>
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Replies (1)MTN South Africa's replyOfficial
14 Apr 2016, 09:14Hello darren16,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The issue with the number being allocated to a different user was probably the result of the number being inactive for more than 90 days. Our system automatically deactivates the number and recycles the number.
We've now escalated the matter directly to the management team within our Prepaid Department and requested that they make contact with to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The issue with the number being allocated to a different user was probably the result of the number being inactive for more than 90 days. Our system automatically deactivates the number and recycles the number.
We've now escalated the matter directly to the management team within our Prepaid Department and requested that they make contact with to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply14 Apr 2016, 09:14
Official
Hello darren16,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The issue with the number being allocated to a different user was probably the result of the number being inactive for more than 90 days. Our system automatically deactivates the number and recycles the number.
We've now escalated the matter directly to the management team within our Prepaid Department and requested that they make contact with to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
The issue with the number being allocated to a different user was probably the result of the number being inactive for more than 90 days. Our system automatically deactivates the number and recycles the number.
We've now escalated the matter directly to the management team within our Prepaid Department and requested that they make contact with to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
