Victimised by MTN

<p>I've been a victim of ***** due to a ********** cellphone upgrade that was done on my MTN account. The upgrade was done on 26/01 / 2017 and I have followed the procedures and submitted all required documentation to prove that the upgrade was done without my concern. MTN has notified that the ********** upgrade has been cancelled but they are billing me for it and making deductions in my bank account. I have been calling MTN customer service (808) and have made numerous visits to the MTN Cascades PMB store to try and get this resolved. I'm always told that they will pass a journal on my account and reverse these monies. Just yesterday (15/04/2017) they deducted a further R1360 on my bank account, i don't understand why am I paying for something I didn't take; and really how long does it take to pass a journal? MTN has poor controls & no customer service! </p>