JB
Johann B

1 reviews | Active since Aug 2011

30 May 2016, 08:03

Victim to *****

<p>I was a victim to *****, my ID book was copied and an account was opend with MTN. As you cant call MTN if you are not a client with them this is the only way of communication. I have sent through everything MTN needs to investigate an account that was opend on my name (I did not opend this account) as I had to get an afidavid and certified copy of my ID from the police and send it through. I dont hear anything from MTN if this is all you need. I only get sms messages to say action is going to be taken agenst me if I dont pay. I dont have an account with MTN so I cant PAY!! I am getting a bad credit agenst my name because of MTN being useless. What can I do to not get Blacklisted as I know this is going to be the next step that I want to avoid!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2016, 13:03
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your account is still being investigated by the ***** department.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***