Victim of Impersonification

Kindly assist me with my cell number ********** 976 which I have learn that someone made a Sim swop electronically on the 24/10/2018 which I don’t have an idea how the person can compromise your systems if they are properly secure, when I raise this with your supervisor name: Nompilo Ndaba she allege me that I am liable since I gave ********* my details, yesterday 03/11/2018, she was very Rude to me, don’t want me to talk, she did not want to listen to my side of the story, She only verify the old sim and she told me she has re-activated it, while they already told me to buy a new one and Rica it and also made sim swop, yesterday 03/11/2018.

I am very annoyed about the fact that my R150 airtime I have lost it on the previous Sim card, and she told me I won’t get it, this morning I have spoken to Tracey who advised her supervisor was busy and gave me a number ********** 597 to call your staff forensic which I was advised not meant for customers, I was advised to call 135 and ask for ***** which I hold for more than 65 minutes without respond .

I now lay a formal complaint since Tracy confirm that my talking points were also converted to airtime of R1.80 as well and the my R150 airtime was also used.

I do not take it kindly that MTN fail to protect my Data Privacy to ********* and when I raise the issue I am not treated fairly (Nompilo Ndaba)which also raise suspicions of inside Job, now this possess a threat to my security and Reputational risk on your side.

I request my R150 airtime back to my account and my talking points, I am awaiting your positive feedback