WM
WILLEM M
1 reviews | Active since Nov 2015
30 Nov 2015, 17:28
Victim of impersonation false documents used
AN ACCOUNT WAS OPENED UNDER MY NAME AT MTN, AND MTN DID NOT BOTHER TO VERIFY WITH ME IF I AM INDEED OPENING THE ACCOUNT. THE NEXT MONEY WAS DEBITED ON MY ACCOUNT SO I HAD TO CLOSE IT AND THEY DID DO THEIR INVESTIGATION AND FOUND OUT THAT IT WAS NOT ME. I WAS PROMISED MY MONEY BACK AND ALL I RECEIVE ARE PROMISES
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MTN South Africa's replyOfficial
02 Dec 2015, 11:01Hello wilmin,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a refund request has been logged with the banking department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a refund request has been logged with the banking department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply02 Dec 2015, 11:01
Official
Hello wilmin,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a refund request has been logged with the banking department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a refund request has been logged with the banking department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***