zN
zimkhita N

1 reviews | Active since Aug 2015

08 Feb 2016, 12:16

Victim of *****.

On the 2nd of February, an amount of R2833.00 was debited from my bank account by MTN. I inquired about it and was told that 3 cellphone contracts were opened under my name in Golden Acres Cape Town. I informed MTN that never have i ever been to cape Town and that i did not open those contracts; i was told to fax an Affidavit with a copy of my ID which i did - on the 3rd of February 2016. i did a follow up the following day to see if they received the fax, i was told someone would contact me by 13h00 Friday the 5th. I had not been contact Friday and the whole weekend, this morning i called MTN head office and all MTN contact numbers (***** and legal incl) but no one seems to be able to care or know how to assist me. I am very disappointed as this will give me a bad credit record if it is not sorted out. I will now file a complaint with National Consumer's Commission and open a case with SAPS.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Feb 2016, 13:41
Official
Hello znxusani,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly send the Affidavit and the Certified copy of your ID book to the email address we sent you.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***