VICTIM OF *****

I started receiving phone calls from a company called MBD. Notifying me that I am outstanding in payments for a Cell phone contract with MTN, and should I not make payment, I will be BLACKLISTED. I informed them I do not have an account with MTN... and in turn was requested to send through an Affidavit stating the above with a Certified copy of my ID. How do I know this is even a real company to which I'm required to send certified personal documantation with out and formal notice to whom and why... On 26 September 2018 I went in to the MTN Brooklyn store and was assisted by Cello Mashiane. I told him the situation and handed to him my Affidavit and Original ID, he then made further copies and provided me with a ref no: 1- ********** 2680. He then notified me that an investigation within 21 days would be held. I requested from him to please notify this to the so called MBD company of the investigation and if they could stop harassing me for payment while the investigation is ongoing.. To this day I'm still being harassed by this MBD company and I give them the ref no provided to me and tell them the same story as above everytime..

So basically MTN is quick to pass over a matter to debt collectors but not quick to help rectify a problem that i am now facing and still being harrassed daily, with the fear of being blacklisted and then who is going to attend to that problem when that arises because MTN is to lazy and cannot inform thier debt collectors that I DO NOT HAVE an account at MTN.

I also requested how this contract was opened on my name, because as far as I know one needs original Bank statements, certified ID and proof of residence!!! And was informed that an online application was submitted.. WOW how is MTN do far behind in today's day and age to accept documents over the web..

I have to call MTN on the daily to find out what is going on and what is the outcome??? And i am told by Cello that he as escalated the complaint to the *****s department and he is awaiting feed back.. I've requested the *****s department contact detail and Cello gave me MTNs general customer care line ********** 000 to which I must then ask to be put through to the *****s department. I did do this and after 2 hours of frustrating "please hold while I put you through" to the line being dropped, and this this occurs over snd over again, so i can never even get through to a *****s department.

I then asked Cello if he could please contact the ***** department but he notified me that he can only communicate through the email line to the ***** department and there is no contact line to call.

I am at my wits and frustrated to the max. And have raised my voice out of pure anger.

But when I call Cello I'm notified that I am harassing him, but when I call and leave a message 3 times a week obviously it seems this way as he could not have the decency to call me back the first time I've left my number to be called back..

Today in particular I called the MTN Brooklyn as per usual to try find out what is happening, and it it evident that the staff now know who I am, and when I requested to speak with Cello, I can hear in the background communication and well what do you know he has taken lunch all of a sudden, I then asked to speak to a manager and was on hold for more than 10 min while I can hear communication in the back ground, as if the phone was just put on the desk left unattended and with no intenet at calling a manager and when the customer cannot stay on hold any longer will put off. Which in my case I did. Upon calling back 10 more times my line is literally disconnected after ringing once as if they know it's me calling and out of spite are canceling my calls..

I'm absolutely disgusted with the service I have received by MTN in this regard. I have waisted so much of my time calling, and being aggravated to the point of aggression due to useless service..

21 days investigation is long over it is now 2 November 2018, and I'm still being harrassed by MBD debt collectors....

I want this sorted out.