1 reviews | Active since Jan 2017
Vetting department sucks
<p>I went in store in the 20th Jan 2017 to take out a new contract. The gentleman told me that it will take 2 to 24 hours to approve... I havr since been up and down to store. The system says I have automatic system approval but my contract is still under provessing and today is 27th Jan 2017. While instore service has has been good and consaltants have been super helpful this all does not matter if the vetting department is not up to standard. How long will I still wait to get my contract? This is pathetic... MTN pull up your socks... give vetting service better training and more staff to be able to keep up with the pace of people taking out contracts. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***