1 reviews | Active since Nov 2014
veryt bad service
<p>Good Day</p> <p> </p> <p>I have been running around trying to sort out a mistake made by your agent that took my upgrade with no joy.</p> <p> </p> <p>I want it to be noted that I will not be held responsible for the incompetence of your agent to update the contract to the correct package.</p> <p> </p> <p>I tried several times to get hold of him the same day.</p> <p> </p> <p>Kindly pull the call as proof we requested top up not open line.</p> <p> </p> <p>Any charges over and above the 229 will be for your account.</p> <p>id no. ********** 033080</p> <p>phone ********** 497</p>
Good Day
I have been running around trying to sort out a mistake made by your agent that took my upgrade with no joy.
I want it to be noted that I will not be held responsible for the incompetence of your agent to update the contract to the correct package.
I tried several times to get hold of him the same day.
Kindly pull the call as proof we requested top up not open line.
Any charges over and above the 229 will be for your account.
Good Day
I have been running around trying to sort out a mistake made by your agent that took my upgrade with no joy.
I want it to be noted that I will not be held responsible for the incompetence of your agent to update the contract to the correct package.
I tried several times to get hold of him the same day.
Kindly pull the call as proof we requested top up not open line.
Any charges over and above the 229 will be for your account.
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re- escalated to the management team of mtn direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Regards
Nompumelelo
REQ: **********
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re- escalated to the management team of mtn direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Regards
Nompumelelo
REQ: **********
Good Day
This has just got worst.
i am disabled and trully dont need this.
Please advise how to cancel this contract.
i have just been charged R1500 for a R229 top up.
my other debts where affected.
kindly refund the balance and note that i have warned that all charges will be for mtn account.
a speedy reply on when the money will be refunded into my account as its my birthday tommorow
Good Day
This has just got worst.
i am disabled and trully dont need this.
Please advise how to cancel this contract.
i have just been charged R1500 for a R229 top up.
my other debts where affected.
kindly refund the balance and note that i have warned that all charges will be for mtn account.
a speedy reply on when the money will be refunded into my account as its my birthday tommorow