VERY VERY VERY UPSET

LG K4's crashing all over. I sent my K4 for repairs on the 11th via the Uitenhage branch as the repair centre is closed over the weekend (lovely for the working class). Yesterday the 30th when I phoned the repair centre, I was told that the phone was sent back on the 14th. I tried phoning the branch the whole of yesterday but no answer. Once the call was even rejected and a couple of times the line was busy. I sent my husband this morning to find out why I was not notified that the phone returned and why nobody is answering the phone. He was told that the phone only arrived there on the 21st. The courier took one day to take it to the repair centre and all of a sudden it took a couple of days from the 14th until the 21st, a whole week? Then he was told that the person working with receiving was absent, so nobody else can check in a phone or operate a phone to make a call to inform me my phone has arrived? That sounds very competent for people in the business of selling devices that makes phone calls. Futhermore there was no one to operate the stores phone to receive calls from customers yesterday, he was told, but there was someone to reject calls and give a busy signal. Maybe the stores phone(device) itself phoned another buddy phone off his, thats why the line was busy because apparantely it was not a human being operating it. Then my husband was told that the phone has water damage. I want to know where it got the water damage because it certainly did not happen with me. I know of two other people whose LG K4's also just crashed about the same time as mine and MTN has replaced the one persons phone and the other is not even bothering taking the phone in for repairs. So MTN is getting tired of replacing phones because of manufacturing faults and all off a sudden its water damage. Take it up with the supplier do not try and pin it on me, I only put my phone on the table for 5min and when I picked it up again it was just dead all of a sudden. So you expect me to keep on paying a contract with no phone because of a manuaturing fault that a lot of people are experiencing? Also please sort out the none existing queing system at the Uitenhage branch. Please have a Regional/Area Manager call me with regards to my complaint.