Very very very bad service recieved!!
<p>Hello i recently upgraded my contract at MTN house in Bloemfontein and recieved very bad service in my opinion. The consultant that helped me with my upgrade wich i wanted an Ipad Air 2 he told me that he did not know when Apple would send them stock again and i needed a device urgentky so i decided to leave the ipad, then i asked if i could take a sony experia xz because of the promtoion on them and i have had sony before and he then went on to tell me that they had no stock of the sony and that sony is doing very very bad on the market in South Africa and that they may not be getting in again. So i went with a samsung wich i am not actually happy with at all, i am not saying he forced the device upon me because he did not my problem is that a week and a half later my wife went to the same branch with me to upgrade her contract where we were told that they have and had sony devices in stock...this made me me very very unhappy. I called the manager of the branch along with the consultant that helped me that day and then he told his mananger that i was the one lying even though my wife was right next to me (she was with me the day i upgraded) and also told the manager that i was not, the manager Peggy Serwalo basically just asked what the problem was and because i was a little but angry she just ignored me and walked away leaving the matter unattended and unresolved, she is the manager and she is supose to sort things like this out but instead i got an attitude and was ignored.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
