VERY, VERY, VERY BAD SERVICE 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Good Day I have app**** for uncapped WIFI in January and my router only arrived in February. I now have a router at home for almost 2 weeks with no connectivity because someone forgot to load my contract so that the sim can be activated. Guess What, every time I call, I have to repeat my details then get transferred to all the departments only to repeat the same information. Then I get told that it has been escalated and have to wait for 48 hours. Then no feedback after 48 hours and the cycle repeat itself. I work from home frequently and cancelled DSTV due to their rates and moved over to MTN... biggest mistake ever. Your customer service is unacceptable, and your staff have no idea on how to deal with queries and rather transferers me to every department so that my query becomes someone else's responsibility. All this after I had to pay an initial fee plus a pro rata to get "connected". You have my money, and I have no connection. PLEASE CAN SOMEONE, ANYONE RESPOND TO THIS.