VERY, VERY, VERY BAD SERVICE

I would like to cancel my contracts i have never in my life experienced such pathetic service ever. From the the heads right down to the staff memeber.st of all nobody knows anything you ask in that store they have very bad attitude and no customer ettiquette. i have 2 contracts with them and since december i maybe used it for 1 month it has been in repairs since december.The manager Ettiene is never available he also over promises and under delivers.I informed him since i booked my phone in on the 02 March 2015 once again and to date still odnt have it i want to cancel my contract he reffered me to the call centre 808 but the said the coulnt help because i need to pay a cancellation fee which im not willing to do because i have paid a contract for the past for months witth no phone,yes am using the airtime but thts not what im paying for.I want my contactrs to be cancelled because i cannot take that they can be so useless.I keep getting reminded that the MTN CAMPUS is just a franchise and they cant help with everything, so then why have the store if u cant help wth anyting?This will be my second complaint im logging and no response for my 1st complaint.