VERY VERY POOR SIGNAL AND DATA CONNECTION

About 3 weeks ago we started having very poor signal and data connection in our area. (Dendron / Mogwadi 0715) We keep on reporting the problem on the MTN network coverage number but the only answer we get is " We are aware of the problem, we apologize" It seems like the problem can be the tower on the R521 road on the De Loskop mountain on Schulenburg farm. If you make a call on your cellphone it just say "not registered on the network" If you do not have wifi then there is nothing you can do. You can't make or receive whatapp calls or send and receive messages on whatapp. As a matter a fact normal calls or sms also does not go through on time. This morning I have tried to create a new recipient on internet and for that the bank send you a opt number. The opt number does not even come trough (via sms) on time.Everybody in this area is frustrated about the situation. Is it possible to take 3 weeks or may be more for this situation to be sorted out? Not every body has access to wifi. How many times must we complain about the situation before something is done about it? What worries me is that when the end of the month arrives MTN take their money via debit order but the customer does not get the service they are paying for. At the moment I am sitting with 29.84GB of data, 248,39 airtime and 1900.37 minutes I can not use because of this problem with the MTN tower.