Very very poor service - MTN ***

<p>On the 9 March 2016 I e-mailed customer services (see below) after having visited their service centre at Blue Route with my query. In a nutshell, over R1000.00 in airtime dissappeared overnight from my phone and MTN are unable or unwilling to resolve the issue. It is now the 17 May 2016 & not only has the issue not been resolved, MTN now have not responded to my latest request (4 May 2016) at all - to date I've sent 8 e-mails to customer services, the most recent dated the 4 May 2016 to which I have only ever received automated replies that are never followed up. </p> <p>I hope that by taking this step with hello peter, someone at MTN will sit up and take note....I would like to know what happened to all my airtime?</p> <p> </p> <p>To whom it may concern.</p> <p> </p> <p>I called in at the MTN Blue Route, Tokai branch for assistance regarding a large amount of airtime that has “disappeared” from my phone. I requested itemised billing at the store but they were not able to help me and promised to investigate and call me back. I’ve not heard from anyone.</p> <p> </p> <p>I recently went to Dubai for a short visit & made one very short call (10 seconds) from my number whilst there. I had approximately R1250.00 airtime when I left for Dubai & just over R100.00 when I returned. I was in Dubai from 28th Jan to 24th Feb 2016. Approx R1150.00 in airtime has vanished. I used a local Du pay as you go sim card whilst I was in Dubai.</p> <p> </p> <p>Please investigate and advise urgently what has happened here.</p>