NK
Natasha K
1 reviews | Active since Feb 2015
10 Feb 2015, 14:26
Very Very Poor Service
I have never experienced poor service like this.<br> <br> The call centre response time is more pathetic than trying to get hold of my Local municipality who counts under one of the poorest service levels in South Africa .<br> Over an hour and thirty min to get hold of the cancelations department of MTN.(I put the phone down cause my patience ran out) This is not the first time how ever. I have been waiting on a e-mail response form the 6/02.<br> ( honestly if you can send me a read receipt you can reply isn't that what your customer care is trained to do?).<br> Not impressed at all an will never use you again and will defiantly no recommend you to anyone I know
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Replies (1)MTN South Africa's replyOfficial
23 Feb 2015, 12:44Hello Lady1234,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system feedback has provided about the termination dates.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system feedback has provided about the termination dates.
regards
Thabelo
REQ:***
MTN South Africa's reply23 Feb 2015, 12:44
Official
Hello Lady1234,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system feedback has provided about the termination dates.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on the system feedback has provided about the termination dates.
regards
Thabelo
REQ:***
