Very very poor service :-(

I lost my sim card last week Tuesday 13 October 2015. I then bought a sim card in store at wonder park. I hardly get through to the call centre and whenever I do its a miracle. Was assisted by a lady who was rude who just told me to call again when I have the correct security answers. As I wanted to understand how that could be. As far as I knew they were correct to the best of my knowledge. I called back spoke to Joyce who advised that I should make an affidavit. She sms'd a fax number which was inconvenient for me, had to call back and ask for an alternative way of sending the documents. The documents were sent and still my query wasn't resolved till I went to MTN wonder boom junction where I was told someone else is using my number. To date I have spoken to the following at the call centre and emailed documents to these emails mail addresses<br> <br> Joyce<br> Nikita<br> Theodora<br> Tracy<br> pila_g@mtn<br> Mathib _a@mtn<br> <br> Today I called to follow up 24 hours after my query was escalated to a manager by Nikita and still someone still continues to use my sim and Lungelo told me that the system says it was done. It is a huge inconvenience and a security risk that MTN can't even suspend my no or block it.<br> <br>