CN
Cedric N

1 reviews | Active since May 2016

28 May 2016, 13:33

very very poor customer service

<p>as per below reference never received any feedback from supervisor Phiroz Sayed to my surprise iam getting calls from mtn legal team, I am not going to pay any single fees for breach of contract cos i never receive any feedback from Phiroz since then , I am prepared to resume payment for my installments but not any single fees for breach of contract which is the fault of lack on updating me on my complaint by Phiroz. very very poor customer service<br />De : [ MTN South Africa ] <><br />Envoyé : vendredi 27 mai 2016 14:10<br />À : ***<br />Cc : ***<br />Objet : ***<br /> <br />Good day</p> <p>Please assist as customer is doing a follow up on the billing query form last year, customer spoke to your supervisor Phiroz Sayed, please check reff: ***</p> <p>customer details<br />msisdn: ***<br />id number: ***</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 May 2016, 14:50
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to our Billing Division to assist with your request for incorrect being billed. A call back will be done on Monday to advise further outcomes.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.