VERY VERY MUCH DISAPPOINTED
<p style="color: #555555;">I requested a balance enquiry from MTN legal department and Nonhlanhla Zwane responded with Reference: <span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;"> ********** 4 and quoted my balance as R424.</span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">I paid the outstanding amount and I sent proof of payment and then I requested a paid-up letter which was issued confirming that my account is paid-up. </span></p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;"> </span></p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">Few minutes later I receive an email from Nonhlanhla Zwane saying there is an outstanding amount of R2 962.86 and stating that the paid up letter has been sent to the wrong client.</span></p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;"> </span></p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">I don't understand how come she access my account with my ID number, reference number and MTN account number and then the outstanding amount belongs to a different client, please I need clarity and I request this matter to be resolved as soon as possible. </span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">I also need a detailed statement on this account. </span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">Attached is a screenshot from my previous balance enquiry via hellopeter. </span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">Regards,</span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #000000; font-family: Arial; font-size: 12px; orphans: 2; widows: 2;">VM Mayekiso </span></p> <p style="color: #555555;"> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Nonhlanhla Zwane rep**** with a new outstanding balance of R854.71 and told me about the missing payments.
According to her information the last payment was on 16 January 2015 an amount of R700 and then shows the recent payment of R424 made on the 21 February 2017 and resulted to the outstanding amount of R854.71
According to the print out from my bank the last payment I made to MTN was on January 2016. When I combined all the payments that are not reflecting on MTN records they equals to an amount of R2165.23 and then I minus the new outstanding amount of R854.71 then I get an amount of R1311.48 that is an over-payment that must be paid back to me.
I therefore request MTN to refund me an amount of R1311.48 that was over paid to my MTN account.
Proof of payment is available when needed.
Regards,
VM Mayekiso
Nonhlanhla Zwane rep**** with a new outstanding balance of R854.71 and told me about the missing payments.
According to her information the last payment was on 16 January 2015 an amount of R700 and then shows the recent payment of R424 made on the 21 February 2017 and resulted to the outstanding amount of R854.71
According to the print out from my bank the last payment I made to MTN was on January 2016. When I combined all the payments that are not reflecting on MTN records they equals to an amount of R2165.23 and then I minus the new outstanding amount of R854.71 then I get an amount of R1311.48 that is an over-payment that must be paid back to me.
I therefore request MTN to refund me an amount of R1311.48 that was over paid to my MTN account.
Proof of payment is available when needed.
Regards,
VM Mayekiso
Seriously MTN is BAD news.
Today I received an email saying," my previous contract number belong to another client", whereas I used the number until it was deactivated from MTN and even now it is still not active.
When and how did it belong to another client?
It is possible that all this time I was paying someone else's bill.
I WANT MY MONEY BACK
Regards.
MTN
Seriously MTN is BAD news.
Today I received an email saying," my previous contract number belong to another client", whereas I used the number until it was deactivated from MTN and even now it is still not active.
When and how did it belong to another client?
It is possible that all this time I was paying someone else's bill.
I WANT MY MONEY BACK
Regards.
MTN