Very Very bad treatment from a ****** person working for MTN

Good Day

My name is Marius ******tze *** I have been a loyal MTN client for more than 25 years

I have had a many bad experiences with MTN But have always done my best to be a loyal client all these years But my last problem and situation was treated accordingly you will read. I can understand if there was a n error on my account

But Being treated so badly by a ****** MTN staff member is not right and not fair.

Especially being treated by a very very ****** consultant at MTN Cresta Consultant Ayanda Danisa

My account has always been paid on time The service i have received from MTN was the best Hence the loyal client for over 25 years

I had a problem in the past where MTN was not doing debt orders correctly So i decided to cancel the debt order, and pay by myself via eft That way I have the power to pay and forward proof of payment to make sure my account is up to date at all times.

But As of December 2021 , that all went wrong I paid and gave all the proof of payments made To customer care and Slindokuhle.Makhwasa@mtn But MTN could not get all the payments correct I was continuously paying extra, from large amounts to a small amount once of R50 MTN has lost the plot

My service was suspended twice, and I had to prove and rectify myself

I phoned 135 to resolve Spoke to an agent Palesa Gugushe, and her manager Lindo Kuhle Gcwentsa But they refused to help me and said i must go to cresta MTN

I went this morning 27 February I spoke to consultant Ayanda Danisa A very very rude and ****** lady She would not help me in any way I explained how urgent it was to have my service activated to use uber to get to work etc. But she blindly refused and treated me like a piece of dirt. No matter how I tried to explain she was rude, blunt and obnoxious. I could not believe I was treated this way with such a ****** attitude

She tried to explain to me that I owe MTN R 928.48 Two months service owing I have both proof of payments for both months The MTN App on my phone says my bill for the month is R 277.92 Now please explain

So Palesa Gugushe refused to help, even though I told her I could not get a UBER home due to suspended service. She was not interested and said I should walk home. She was continuously looking around the store and I did not have all her intention I commented about it but she brushed it off. She went to speak to her manager Ndumi Mtsueni, who was also not interested in my problem or situation They were not even prepared to organize me an UBER on the MTN account and I would have paid cash to the UBER driver when I got home. I left the store, hurt, saddened, confused and very stressed, how was I going to get home? Being treated so badly by someone who is such a ******, was very hurtful to me. how can MTN be so cruel not to understand and help me with my problem Can MTN and its ****** staff do this towards the MTN client like myself?

I went up to the small MTN store up stairs next to PNP To ask a consultant there just to order me and UBER and again I would pay cash for it when I got home

Thank God for consultant Mxolisi Rubushe MTN Crest Genexyz ***

He was so kind and understanding He went into my account, understood the situation, and helped me immediately, in a kind, understanding and professional way. He is truly a gem and a assist to MTN SA Not a ****** against a white man.

Within 10 minutes I could order an uber and go on my way home.

There is still the question about monies owed by me to MTN Could you please investigate with much urgency as I cannot have my service suspended. I need to get to work. I will forward all payments made December 2021 January 2022 February 2022

I pray this email will find top management at MTN

I intend to get hold of many media outlets including Hello Peter as I believe the world must read how people are treated at the big MTN store in Cresta with such ****** staff.

If this is the way a loyal client for more than 25 years is treated, then how will you engage in new clients in the future? What has happened to MTN ?

I truly do not believe it is fair and it is not right to have such a ******s person in the store helping white clients.

I am sorry I am white, GOD made me that why

Thank you MTN